Privacy policy
NXTSCENT PTY LTD ACN 650 862 427 trading under the name NXT SCENT (“NXT SCENT”, “we", "us” or “our”), respects the privacy of every individual who visits our websites<www.nxtscent.com> or <nxtscent.com.au> (“Sites”). The purpose of this Privacy Policy is to outline the information we may collect and how we may use that information. By using the Sites or providing personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy.
What information do we collect?
Personal information includes information or an opinion about an individual that is reasonably identifiable. We only collect personal information directly from you. We may collect the following types of personal information from you:·
• your name and contact details;·
• your age or date of birth;·
• credit card information; ·
• demographic information such as gender, preferences, and interests;·
• details of goods we have supplied to you;·
• details of any enquiries you have made or issues you have raised with regard to our goods or services.
We may also collect technical information automatically when you connect to the Sites such as the type of Internet browser you are using or the domain name of the linked website you used to access the Sites.
How we collect your personal information
We may collect your personal information in one of the following ways:·
• when you access and use the Sites, or interact with us via social media networks;·
• when you order our goods
• when you register with us by creating an Account;·
• when you subscribe to our emails;·
• when you communicate with us directly;·
• when you interact with us during one of our promotional or marketing activities, such as a competition.
Anonymity
Where possible, we allow you to engage with us anonymously. However, you may not be able to access our full services (such as purchasing goods) if you choose to remain anonymous.
Why we collect your personal information
We collect, store, use or disclose personal information for the following purposes:
• to enable you to interact with the Sites;
• to keep records of your orders and transactions, and to maintain our customer database;
• to operate or improve the Sites, our goods and your experience of our business;
• to enable you to complete a transaction on the Sites, and to verify your credit card;
• to contact or communicate with you regarding your orders, returns, comments, enquiries or complaints;
• to otherwise operate or improve the performance or operation of our business
• to assess and measure the success of our advertising and marketing efforts; and
• to comply with our legal obligations, resolve any legal disputes with users of the Sites, or enforce our agreements with third parties.
If you have provided your email address, we may send you marketing communications such as relevant promotions or information about sales events.
You may unsubscribe from our marketing communications at any time by clicking on the "unsubscribe” link located on the bottom of our emails or contact us using the details below.
How we share your personal information
We do not sell or make available personal information about you to third parties other than as described in this Privacy Policy.
We may disclose your personal information to third parties to assist us in conducting our business, including the following:
• our third party suppliers and service providers such as internet service providers, delivery companies, and data analytics providers in connection with the operation of our Sites and business;
• operators of our secure online payment system;
• where any or all of our business assets are transferred to another person;
• to other third parties where you consent to the disclosure; and
• where required or authorised by law.
It is possible that some of the above third parties store your information outside of Australia, under foreign privacy laws that differ to those of Australia. By using the Sites and disclosing your personal information to us, you consent to the disclosure of your information outside of Australia for the purposes identified above.
Accessing and correcting your personal information
We take reasonable steps to make sure that the personal information which we collect, use or disclose is accurate, complete and up-to-date.
If you wish to access, update, or correct your personal information which we hold, please contact our Privacy Officer. We will take reasonable steps to comply with such requests. We may refuse to provide you with certain information where permitted or required by law.
How we secure your personal information
We take reasonable steps to both protect your personal information and to destroy or de-identify it when it is no longer required, including through a range of physical and electronic security measures.
We use a secure online payment system to conduct transactions through the Sites. All credit card transactions are conducted under industry-standard encryption. We do not have access to credit card details and we do not store credit card information.
We use security measures such as encryption, firewall, and anti-virus to ensure the protection and integrity of personal information transmitted to us.
Although we have security measures in place, we cannot guarantee the security of your personal information. Except to the extent liability cannot legally be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
Cookies
We may collect personal information when you use and access the Sites through the use of cookies. Cookies are small data files stored on a visitor’s browser or mobile device that allow us to respond to you as an individual by gathering and remembering information about your preferences. You can disable cookies through your internet browser. If you disable cookies, we cannot guarantee that the Sites will work as intended. We may use cookies to:
• track and record information about your use of the Sites, including the pages you visit, the time and date of your visit, your IP address, settings you have used on the Sites, any errors that occur during your use of the Sites, and links to social networks such as Facebook or Instagram;
• to provide you with tailored advertisements; and
• to determine whether you are logged in to the Sites.
Any personal information that you provide to us may be linked to data stored in the cookie.
We handle personal information collected by cookies in the same way that we handle other personal information as described in this Privacy Policy.
GDPR
For users in the European Economic Area, you acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. In any event, we will collect and use your information only where:
• we need the information to provide our services to you;
• it is justified because of a legitimate interest, such as research and development, but only where our legitimate interest is not overridden by your interest in protecting your data;
• you consent to us using your information in a specific way; or
• it is necessary for compliance with our legal obligations. You may withdraw your consent to our use of your information at any stage by contacting us. If you do so, we may not be able to provide our services to you.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time by publishing changes to the Privacy Policy on the Sites. Changes will take effect as soon as they are published. We recommend you check that you have read our most recent Privacy Policy when you visit the Sites.
Contact us
If you have any queries about this Privacy Policy, or would like to make a complaint, or you would like to access the personal information we hold about you, please contact us at: customercare@nxtscent.com or a letter addressed to the ‘NXT Customer Care Team’ address: 5 Ewan St, Southport, 4215, Gold Coast, QLD, Australia, our team will be happy to help you, please note our office is not currently open to the public we are only accessible via email and our private phone line which we can send out via email, as our shop is purely online at this stage. Please note: all business meetings are planned in advance and conducted at a selected location in that particular state and city or at our private offices. Any complaint with regard to this Privacy Policy should first be made in writing to the above address. We will take reasonable steps to address your complaint within 30 days. If you are not satisfied with our response, you may address your complaint to the Office of the Australian Information Commissioner. Date of Policy:8.12.20